Staff Manners Course
Staff Standards
A course on manners for each and every employee
When building an organisation in the 21st century we know manners are not something many are taught well at an early age.
In building a company, manners is something that you can teach to ensure effective public relations are maintained internally as well as externally.
This course has been developed to train all staff in manners. This style of training is best conducted as a group activity.
However, it is created to bring lots of cheer to your people in their workplace along with the customers or callers they meet on a daily basis.
MANNERS - EASY, IF YOU KNOW HOW
REMEMBER ME ??
I'M THE FELLOW WHO GOES INTO A RESTAURANT, SITS DOWN PATIENTLY AND WAITS WHILE THE WAITRESSES DOES EVERYTHING BUT TAKE MY ORDER.
I'M THE FELLOW WHO GOES INTO A DEPARTMENT STORE AND STANDS QUIETLY WHILE THE SALES CLERKS FINISH THEIR LITTLE CHIT-CHAT.
I'M THE MAN WHO DRIVES INTO A PETROL STATION AND NEVER BLOWS HIS HORN, BUT WAITS PATIENTLY WHILE THE ATTENDANT FINISHES READING HIS COMIC.
YES, YOU MIGHT SAY I'M A GOOD GUY, BUT DO YOU KNOW WHO ELSE I AM ?
I'M THE FELLOW WHO NEVER COMES BACK, AND IT AMUSES ME TO SEE YOU SPEND THE THOUSANDS OF DOLLARS EVERY YEAR TO GET ME BACK WHEN I WAS THERE IN THE FIRST PLACE.
ALL YOU HAD TO DO WAS TO SHOW ME A LITTLE COURTESY.
You will learn:
- The Introduction
- The Smile Drill
- The proper way to address the public
- Telephone Etiquette
- Being Alert and Efficient
- Responding to the Wishes of the Public
- Recognizing and Wanting your Product
- Cleanliness Drill
- Be an Ambassador for Your Company
If, you, as the owner/manager of your organisation, want to see a change in attitude in your staff, well, it all starts with you.
Are you willing to take this action along with your staff?
There are no right or wrong actions, only those that provide a friendly and safe environment for people to perform their work and enjoy it.
To buy this course you pay by credit card with PayPal and download the materials straight away.
The idea is to use it as many times as you like to improve the well being of your group.
We only ask that you use it regularly. Everyone deserves a laugh and a bit of fun with their workmates.
Sure there may be little bits of personal embarrassment at times with some workmates, well, that will be overcome in time by just following the instructions.
No specialist trainer required, Follow the checklist of materials to get people through the course.
The course can be taken by just two at a time, or an office trainer can take an individual through the course a little each week.
Group sessions of 1 hour at a time lift everyone, people look forward to group sessions, group sessions build comradeship.
Its like driving a car, practice does the trick and brings about experience.
The more times you go through the course the better you become.
Build a cheerful team.
See a short overview video here.
Course is just $395.00 once only, use it as many time as you wish.
With every purchase you will receive a very special gift in the mail.
DVD: Emotions in the Workplace
See the introductory clip here.
A DVD which shows the various emotional tones people experience in the workplace and in life.
IMPORTANT
When completing your payment, ensure you enter the shipping address where you want the DVD mailed to.
After paying for the course and being directed back to our website, YOU HAVE TO CLICK ON THE DOWNLOAD BUTTON to download the course files.
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